# 🔐 Admin Report Handling Flow  
## Lost and Found Management System

# Overview

This section explains how the administrator handles reported chats and users within the messaging system.

The goal is to ensure:
- Fair moderation
- User safety
- Proper verification before action
- Ethical system control

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# 🚨 Report Handling Process

## 1. User Submits Report
A user reports a conversation or another user due to issues such as:
- Scam attempt
- Harassment
- Fake ownership claim
- Spam messages
- Inappropriate behavior

The report is saved in the system and sent to the admin dashboard.

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## 2. Admin Opens Reported Chats
The administrator accesses the:

> **Reported Conversations Panel**

Here, the admin can view all pending reports for review.

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## 3. Admin Views Report Details

When opening a report, the admin can see:

- 📩 Full conversation thread (reported chat only)
- 🧾 Reason for reporting
- 👤 Users involved (reporter and reported user)
- 🕒 Timestamp of messages
- 📌 Item reference (if applicable)

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## 4. Admin Decision

After reviewing the report, the admin can take one of the following actions:

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### ✅ Approve Report (Valid Case)

If the report is valid, the admin can take action against the reported user:

- Suspend user (temporary restriction)
- Ban user (permanent restriction)
- Restrict messaging privileges
- Flag account for monitoring

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### ❌ Reject Report (Invalid Case)

If the report is not valid or false:

- Mark report as resolved
- Close case without action
- Restore normal user status
- Log decision for record keeping

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### ⚠️ Warn User (Minor Violation)

If the violation is minor:

- Send official warning to user
- Record warning in system
- Monitor future activity
- No immediate suspension or ban

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# 🔄 Admin Decision Flow Summary

```text id="flow9ad"
User submits report
        ↓
Admin reviews reported chat
        ↓
Admin decision:
   ├── Approve Report → Suspend / Ban User
   ├── Reject Report  → Mark as False Report
   └── Warn User      → Send Warning Notice
```

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# 🧠 System Principle

The system follows a **report-based moderation approach**, meaning:

- Admin does NOT monitor all chats
- Admin only acts on reported cases
- Every action is based on review and evidence

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# ⚖️ Benefits of This Approach

- Protects user privacy
- Ensures fair moderation
- Prevents abuse of admin power
- Reduces false accusations impact
- Improves system trust and transparency

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# 📌 Conclusion

The Admin Report Handling System ensures that all user reports are properly reviewed before any action is taken. By following a structured decision flow, the system maintains fairness, security, and accountability within the Lost and Found Management System.